Mr Fearnley

 

Mr Fearnley from Clewer Hill, Windsor

"Tom's team exceeded my expectations and I felt 100% confident."

 
1) What was your reason for wanting a loft conversion?

Due to separation we needed to build a loft room for the ex to be able to move comfortably into a small property. Tom's design even managed to incorporate an en suite which was a master stroke.

2) Why did you choose Crown Lofts to convert your loft?

Crown Lofts were recommended to me by my estate agent. Upon meeting Tom I knew straight way that his knowledge and business structure would be right for us. The other companies we had quotes from were less than inspiring.

3) What are your thoughts on their customer service?

Running my own flooring business I understand the importance of being very customer facing and focused. Tom's team exceeded my expectations and I felt 100% confident in what they were delivering from the outset.

4) Did the quality of the build live up to your expectations?

The quality was bang on mark from the start and the little touches like Tom snagging the job personally before handover really impressed us.

5) Would you recommend Crown Lofts?

I have recommended Crown about four times and I understand they have started at least two of these projects. One person even called and said how impressed she was when she first met Tom.