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Jeremy & Harriet

 

Jeremy & Harriet
from Caversham, Berkshire

"We're hugely grateful to them for making our house into a family home and would recommend them to anyone."

 
1) What was your reason for wanting a loft conversion?

When we discovered we were expecting our first child, we knew we needed more space. To start with we looked at moving, but after house-hunting for a few weeks, we realised that we weren't going to find anything suitable within budget. At that point we looked into ways to extend our current home and a loft conversion seemed to be the most sensible option.

We discovered we had permitted development rights which meant we didn't need to waste time applying for planning permission which was ideal!

2) Why did you chose Crown Lofts to convert your loft?

We got quotes from several different loft conversion specialists. We immediately liked Tom from Crown Lofts the best. He was warm, personable and we felt we could trust him with our home. It was a relief when we got a very competitive quote through from him.

3) What are your thoughts on their customer service?

We couldn't fault the customer service we received in the run up to, during, and after the build. We both work full time and so it was difficult for us to be in close communication during working hours. Tom was incredibly amenable and met us in the evenings; replying to messages evenings and weekends too. It was great to feel that no question was too stupid and no issue too small!

4) Did the quality of the build live up to your expectations?

The loft is now finished and we are thrilled with the result! It's amazing how the loft conversion looks as if it was part of the original house. There were so many details that we had no idea about and the team at Crown Lofts guided us through the whole process ensuring an excellent finish.

5) How do you feel now that your Loft conversion is complete?

We're so glad we made the decision to do a loft conversion rather than move. We have gained a huge new master bedroom with ensuite, something that we never thought would be possible in our small house. The whole process has been surprisingly stress-free and we still have plenty of time to decorate the new nursery before the baby arrives!

6) Would you recommend Crown Lofts?

Definitely! We're hugely grateful to them for making our house into a family home and would recommend them to anyone.